Privacy Policy

Last updated: 15th January 2026

Introduction

expertflowium d.o.o. ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and disclose your personal information when you visit our website, use our services, or interact with us in connection with our air fryer solutions for restaurants and food service establishments.

Data Controller Information

The data controller responsible for your personal data is expertflowium d.o.o., a company registered in Slovenia with registration number 3846512978, located at Prešernov trg 50, 3083 Celje, Slovenia. If you have any questions about this Privacy Policy or our data processing practices, please contact us at privacy@expertflowium.pro.

Data Collection

The data we collect from you may include the following categories of personal information:

• Contact Information: Name, email address, telephone number, company name, and postal address
• Communication Data: Messages, enquiries, and correspondence you send to us
• Technical Data: IP address, browser type, operating system, device information, and website usage patterns
• Service Data: Information about your air fryer requirements, kitchen specifications, and service preferences
• Marketing Data: Your preferences for receiving marketing communications and your communication preferences

How We Use Your Information

We process your personal data for the following purposes and on the following legal bases under GDPR:

• Service Provision: To provide air fryer solutions, installation, training, and support services (Legal basis: Contract performance)
• Communication: To respond to your enquiries and provide customer support (Legal basis: Legitimate interests)
• Business Operations: To process orders, manage accounts, and conduct business operations (Legal basis: Contract performance)
• Marketing: To send you information about our services and industry updates, where you have consented (Legal basis: Consent)
• Legal Compliance: To comply with legal obligations and protect our legitimate interests (Legal basis: Legal obligation/Legitimate interests)
• Website Improvement: To analyse website usage and improve our services (Legal basis: Legitimate interests)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please see our Cookie Policy.

Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

• Service Providers: Third-party companies that provide services on our behalf, such as equipment suppliers, installation contractors, and IT support
• Professional Advisers: Lawyers, accountants, and other professional advisers
• Regulatory Authorities: Government agencies and regulatory bodies where required by law
• Business Partners: Authorised dealers and partners in connection with our air fryer solutions

We do not sell, rent, or trade your personal data to third parties for their marketing purposes without your explicit consent.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. Typically, we retain customer data for up to 7 years after the end of our business relationship, unless a longer retention period is required by law. Marketing consent data is retained until you withdraw your consent or for 3 years from your last interaction with us, whichever is sooner.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain situations
• Right to Data Portability: Request transfer of your data to another controller
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@expertflowium.pro or +386 35049398. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure servers, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or adequacy decisions.

Contact Information

If you have any questions about this Privacy Policy or our data processing practices, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Slovenia, this is the Information Commissioner (Informacijski pooblaščenec).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.